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Default Resolution Group Customer Service: How To Contact
Updated On September 12, 2022
Editorial Note: This content is based solely on the author's opinions and is not provided, approved, endorsed or reviewed by any financial institution or partner.
Default Resolution Group is a student loan servicer within the U.S. Department of Education dedicated to federal student loan borrowers who are in student loan default.
Here’s what you should know about Default Resolution Group and how to contact Default Resolution Group regarding your student loans. In this guide, we will discuss:
- Is Default Resolution Group my student loan servicer?
- Which student loans does Default Resolution Group service?
- Default Resolution Group student loan repayment options
- How to make student loan payments to Default Resolution Group
- How to contact Default Resolution Group customer service
- How to file a complaint against Default Resolution Group
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Is Default Resolution Group my student loan servicer?
Default Resolution Group is a student loan servicer that is responsible for collecting and managing your federal student loan service payments if you’re in student loan default. If you have federal student loans, the U.S. Department of Education assigns you a student loan servicer. This means that you can’t choose your student loan servicer, unless you decide to refinance your student loans. If you think Default Resolution Group may be your student loan servicer, or if you’re not sure who’s your student loan servicer, then you can verify your student loans with these simple steps.
- Log into the National Student Loan Data System (NSLDS).
The NSLDS database includes all information about your student loans, including balances, history and student loan servicers. You can login with your Federal Student Aid (FSA) ID.
- Check your credit report
Your credit report will also tell you whether Default Resolution Group is your student loan servicer. You can order a free credit report for all major credit bureaus from AnnualCreditReport.com.
- Contact Default Resolution Group
You can contact Default Resolution Group directly to verify if Default Resolution Group if your student loan servicer.
Which student loans does Default Resolution Group service?
Default Resolution Group services several types of federal student loans, including:
- Direct Loans. Direct Loans include Federal Stafford Loans, Direct Consolidation Loans, Parent PLUS Loans and Grad PLUS Loans that are offered through the William D. Ford Direct Loan Program. Default Resolution Group also services TEACH Grants that have been converted to Direct Unsubsidized Loans.
- Federal Family Education Loans (FFEL). FFEL Loans include Federal Stafford, Direct Consolidation Loans, and Federal PLUS loans.
- Federal Perkins Loans. If you default on a Perkins Loan, your Perkins Loan may remain with your school or is assigned to the U.S. Department of Education for collection.
- Federal Pell Grants: Pell Grants, Federal Supplemental Educational Opportunity Grants (FSEOG), Academic Competitiveness Grants, National SMART Grants, and TEACH Grants can be servived by the Default Resolution Group. In some cases, you may have to repay part of a federal grant that you have been awarded.
Default Resolution Group student loan repayment options
Default Resolution Group offers several student loan repayment options:
Standard Repayment Plan: A standard repayment plan lasts up to 10 years and the monthly installment payment remains the same throughout the repayment period.
Graduated Repayment Plan: A graduated repayment plan varies throughout the repayment period. A graduated repayment plan starts with smaller monthly payments and increases over time. For a limited time, the monthly payment is typically interest only and smaller than the standard repayment plan.
Income-Sensitive Repayment Plan: An income-sensitive repayment plan is based on monthly gross income and your amount of student loan debt. The monthly loan payment is based on a fixed percentage of gross monthly income, between 4% and 25%.
Income-Based Repayment (IBR): Income-Based Repayment (IBR) is an example in an income-driven repayment plan, which lowers your monthly payment based on your discretionary income. With an income-driven payment, your monthly payment may be as low as $0.
25-Year Extended Repayment Plan: The 25-Year Extended Repayment Planlowers your monthly payment and extends the repayment plan from 10 years to 25 years.To qualify, you must have a current loan balance of at least $30,000 and your student loans were disbursed after October 7, 1998.
Student loan borrowers with federal student loans also have access to income-driven repayment plans, student loan forgiveness, forbearance and deferment.
How to make student loan payments to Default Resolution Group
Default Resolution Group offers several ways to pay off student loans. You can sign up for autopay and have your monthly student loan payments directly debited from your bank account. When you sign up for autopay, you may receive a reduction in your student loan interest rate.
You can also pay online on the Default Resolution Group website. You can use your Default Resolution Group student loans login. When you register on the Default Resolution Group website, you will create user ID and password. To make a payment, you can sign in, click “Payments” and enter your payment information.
With Default Resolution Group, you can pay online, by debit card and by U.S. mail.
How to contact Default Resolution Group customer service
There are various ways to contact Default Resolution Group customer service:
Default Resolution Group Phone Number: 1-800-621-3115
Default Resolution Group Hours of Operation: Monday – Friday from 8:00 a.m. to 9:00 p.m. eastern
Default Resolution Group Website: Default Resolution Group
Default Resolution Group Email: You can email Default Resolution Group directly through the Default Resolution Group website.
Default Resolution Group Customer Login: You can access your Default Resolution Group login directly on the Default Resolution Group website.
Where to Send Payments To Default Resolution Group:
Student Loan Payments:
U.S. Department of Education
National Payment Center
PO Box 790336
St. Louis, MO 63179-0336
General Correspondence:
U.S. Department of Education
PO Box 5609
Greenville, TX 75403-5609
How to file a complaint against Default Resolution Group
If you want to complain about Default Resolution Group customer service or file a complaint against Default Resolution Group as your student loan servicer, you have several options. First, you can contact the Default Resolution Group student loan customer service by calling 1-800-621-3115.
You can also file a complaint against Default Resolution Group with:
- Consumer Financial Protection Bureau
- Your state consumer protection office
- Federal Student Aid
- Your state attorney general
- Your congressional representative
You should maintain written communication between you and Default Resolution Group. This may include your monthly statements, records of communication with a Default Resolution Group customer service representative, emails and other correspondence.
You may also contact the U.S. Department of Education Ombudsman:
Phone: 1- 877-557-2575
Mailing Address:
U.S. Department of Education
Federal Student Aid Ombudsman Group
P.O. Box 1843
Monticello, KY 42633
The Federal Student Aid (FSA) Ombudsman Information Checklist is helpful to complete before contacting the Federal Student Aid Ombudsman.
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